Broadband Office Solutions, LLC Terms of Service & Privacy Policy
Effective Date: February 5, 2026
Introduction
This document governs the use of the website, services, communications, and customer interactions of Broadband Office Solutions, LLC (“Broadband Office Solutions,” “BBO,” “we,” “us,” or “our”). By accessing our website, using our services, or communicating with us, you agree to these Terms and the privacy practices described below.
If you do not agree, do not use our services.
1. Company Information
Broadband Office Solutions, LLC
185 Great Neck Road, Suite 250
Great Neck, NY 11021, United States
📞 +1-212-999-4811
📧 info@bbosolutions.com
🌐 https://www.bbosolutions.com
2. Services
Broadband Office Solutions provides business telecommunications and technology services, including but not limited to:
Business broadband and internet access
- Hosted cloud PBX and VoIP services
- SIP trunking
- Managed telecom and customer support services
Service availability may vary based on location, infrastructure, and third-party providers.
3. Account Responsibilities
You agree to:
- Provide accurate and current information
- Maintain the confidentiality of account credentials
- Notify us of unauthorized use
- Use services only for lawful business purposes
You are responsible for all activity conducted under your account.
4. Acceptable Use Policy
You may not use our services to:
- Violate any law or regulation
- Engage in fraud, abuse, or deceptive practices
- Transmit spam, malware, or harmful content
- Interfere with network operations or security
- Attempt unauthorized access to systems or data
We reserve the right to suspend or terminate services for violations of this policy.
5. Information We Collect
A. Information You Provide
We may collect:
- Name, company name, and job title
- Business, billing, and service addresses
- Email address and phone number
- Account credentials
- Payment and billing information
- Support communications and service requests
B. Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type and device information
- Operating system
- Pages visited and interaction data
- Cookies and similar tracking technologies
C. Marketing & Customer Experience Information
We may collect limited information related to:
- Lead forms and inquiries
- Campaign engagement
- Customer surveys and feedback
- Service preferences
We do not sell, rent, or trade customer data.
Marketing and experience data is used only to improve communications, services, and customer experience.
6. How We Use Information
We use collected information to:
- Deliver and manage services
- Process billing and payments
- Provide customer support
- Communicate service updates and outages
- Improve website performance and service quality
- Send relevant marketing communications
- Comply with legal and regulatory obligations
7. Marketing Communications
You may receive emails or other communications related to:
- Service announcements
- Product updates
- Promotions or offers
- Surveys
You may opt out of marketing communications at any time using the unsubscribe link or by contacting us.
Service-critical and transactional communications will continue.
8. SMS & Text Messaging Disclosure
A. Purpose of SMS Communications
Broadband Office Solutions uses SMS messaging solely for customer support and essential service communications.
Messages may include:
- Support responses
- Service updates or outages
- Account alerts
- Essential correspondence related to your services
We do not use SMS for unsolicited marketing.
B. Opt-In Consent
By opting in to receive SMS messages, you expressly consent to receive text communications from Broadband Office Solutions.
By opting in, you acknowledge that:
- SMS messages may be sent using automated systems
Messages relate to support, service updates, and essential account communications - Message and data rates may apply
- Consent is not a condition of purchasing services
C. Opt-In Methods
You may opt in by:
- Submitting your phone number through our website or service forms
- Providing consent during onboarding
- Requesting SMS support communications.
D. Opt-Out
You may opt out at any time by:
- Replying STOP to any SMS message
- Contacting us at info@bbosolutions.com or +1-212-999-4811
Once opted out, you will not receive SMS messages unless you re-opt in.
E. SMS Data Privacy
- Mobile numbers and SMS consent data are not sold or shared
- SMS data is used only to deliver customer support and essential communications
- SMS data is handled in accordance with this policy and applicable law
9. Cookies & Tracking Technologies
We use cookies to:
- Improve website functionality
- Analyze traffic and usage trends
- Measure marketing effectiveness
You may control cookies through browser settings. Disabling cookies may affect site functionality.
10. Information Sharing
11. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:
- Secure servers
- Access controls
- Encryption where appropriate
No system is completely immune to risk, but we continuously improve our security practices.
12. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Meet legal or regulatory obligations
- Resolve disputes
- Enforce agreements
Data is securely deleted or anonymized when no longer required.
13. California Privacy Rights (CCPA / CPRA)
California residents have the right to:
- Know what personal data is collected
- Request access, correction, or deletion
- Opt out of data sharing for targeted advertising
Broadband Office Solutions does not sell or share personal information as defined by California law.
Requests may be submitted via info@bbosolutions.com
14. GDPR Rights (EU & UK Users)
Where applicable, we process data based on:
- Contractual necessity
- Legitimate business interests
- Legal obligations
- Consent
You have the right to access, correct, delete, restrict, or object to processing of your personal data.
15. Children’s Privacy
Our services are intended for business users. We do not knowingly collect personal information from children under 13.
16. Billing & Payments
Fees are billed according to your service agreement. Late payments may result in suspension or termination. Fees are non-refundable unless otherwise stated in writing.
17. Limitation of Liability
To the fullest extent permitted by law, Broadband Office Solutions is not liable for indirect, incidental, or consequential damages. Total liability shall not exceed the amount paid for services in the preceding twelve (12) months.
18. Indemnification
You agree to indemnify and hold harmless Broadband Office Solutions from claims arising from your misuse of services or violation of these Terms.
19. Governing Law
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.
20. Changes to These Terms
We may update this document periodically. Updates will be posted on our website with a revised effective date. Continued use of services constitutes acceptance.
21. Contact Information
For questions regarding these Terms, privacy practices, or SMS communications:
Broadband Office Solutions, LLC
📧 info@bbosolutions.com
📞 +1-212-999-4811
