Powered by

A logo for webex by cisco with a blue and green infinity symbol.

The AI-powered customer experience platform for today. And tomorrow.

The AI Assistant that works for you

Drive digital to human engagement

Leverage AI to drive and connect all customer engagement, from automated digital messaging to self-service and human interaction.

Support any channel, anytime

Let customers communicate in their channel of choice, including phone, text, email, chat, social messaging, and more.

Understand every
customer

Empower agents with AI-driven insights, journey data, and context for each customer, so they can deliver the best experience, every time.

A man and a woman are talking on a video call.

Your contact center, now powered by AI

Unlock the power of purpose-built AI to anticipate customer needs, empower agents, and deliver unparalleled business results

  • Give your customers an AI-driven personal concierge.

    Notify customers before there’s a problem, on their channel of choice.


    Provide intelligent, conversational AI self-service to resolve issues faster.

  • Put the power of AI in the hands of your agents

    Get AI-led nudges, coaching, and context for best handling customer needs.


    Free up agent time with AI-generated conversation summaries and transcripts.

  • Optimize business results with AI-surfaced insights.

    Use AI to uncover actionable insights with analysis of every interaction—human or virtual.


    Get visibility into customer sentiment, satisfaction, and interaction data.

An AI Assistant that works for you.

Help your agents be their best, resolve customer issues faster, and uplevel customer experience with Cisco AI Assistant for Webex Contact Center.

A screenshot of a dashboard on a computer screen

Coming Soon

Summarize agent interactions

Agents save time with AI-generated summaries from each customer interaction, including suggested follow up actions and wrap-up codes.

A computer screen with a messenger app open on it

Coming Soon

Suggest agent responses

Agents save time with AI-generated summaries from each customer interaction, including suggested follow up actions and wrap-up codes.

A woman in a purple shirt is sitting in front of a computer screen.

Coming Soon

Improve agent performance

Automatically pull highest and lowest scoring calls so supervisors can identify best practices and train agents across the organization.

AI Driven and built for every journey

Create reliable customer experiences

Unlock the power of purpose-built AI to anticipate customer needs, empower agents, and deliver unparalleled business results

A blue icon of a person 's head with a circuit board in the background.
Digital & voice virtual agent self-service
An icon of a hand pressing a button on a white background.
AI-driven intelligent routing
A blue speech bubble with three dots on it on a white background.
Proactive, automated digital messaging
A magnifying glass is looking at a gear with a person in it.
Customer experience management
  • AI and innovation from a market leader.

    Notify customers before there’s a problem, on their channel of choice.


    Provide intelligent, conversational AI self-service to resolve issues faster.

  • Put the power of AI in the hands of your agents

    Get AI-led nudges, coaching, and context for best handling customer needs.


    Free up agent time with AI-generated conversation summaries and transcripts.

  • Optimize business results with AI-surfaced insights.

    Use AI to uncover actionable insights with analysis of every interaction—human or virtual.


    Get visibility into customer sentiment, satisfaction, and interaction data.

A global industry leader you can trust

Unlock the power of purpose-built AI to anticipate customer needs, empower agents, and deliver unparalleled business results

Unfilitered feedback from our customers

"We are pleased with our long-term relationship with Broadband Office Solutions. They have been proving us with high-quality service and support that meets our satisfaction."

Alitalia

"We are pleased with our long-term relationship with Broadband Office Solutions. They have been proving us with high-quality service and support that meets our satisfaction."

Alitalia

"In quo ignorare vos arbitrer, sed animo etiam erga nos causae confidere, sed uti oratione perpetua malo quam nihil ut summo bono, dolorem ipsum, quia voluptas in gravissimo bello animadversionis metu"

Johnny Moron BBO Ceo

"In quo ignorare vos arbitrer, sed animo etiam erga nos causae confidere, sed uti oratione perpetua malo quam nihil ut summo bono, dolorem ipsum, quia voluptas in gravissimo bello animadversionis metu"

Johnny Moron BBO Ceo

Frequently Asked Questions

  • Proactive, automated digital messaging

    POTS lines are the old copper telephone lines that have provided residential and business telephone service since Alexander Graham Bell invented the telephone in 1876.


    POTS (Plain Old Telephone Service) is an acronym used by telecommunication carriers to refer to these traditional telephone lines. POTS lines are used for more than just regular voice calls. They also service analog devices like security alarms, fire alarm panels, FAX lines, building and gate entry systems, public safety emergency phones on campuses, elevator lines, point-of-sale systems and more.


    Have more questions? Call us at (123) 456-789.

  • Why are POTS lines going away?
    A sand dune in the desert with a blue sky in the background.
    Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
    Button
  • When will POTS phone lines go away?
    A sand dune in the desert with a blue sky in the background.
    Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
    Button
  • Can you still get a POTS line?
    A sand dune in the desert with a blue sky in the background.
    Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
    Button
  • What are my POTD replacement options?
    A sand dune in the desert with a blue sky in the background.
    Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
    Button